Frequently Asked Questions

What is deregulation?

The deregulation of the electricity industry is similar to the deregulation of the oil and natural gas industry in that it divided the electricity business into three separate functions: production or generation, transportation or transmission, and supply.

  • Generation - the production of electricity
  • Transmission/Distribution - the transportation from production to end user
  • Supply - the sale of the electricity

Deregulation allows you to choose your electricity supplier throughout different states across America; creating better prices and customer service. Your local utility owns the infrastructure and would continue to deliver your electricity; a company such as Glacial Energy would become your electricity supplier.

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Will I still be a customer of my utility?

Yes. The only difference is that you will also be saving money as a commercial customer of Glacial Energy. Your local utility owns the power lines that carry electricity to your business or organization and they will continue to bill you for the delivery of electricity at rates governed by the state. The actual electricity will be supplied by Glacial Energy, an energy service company that constantly shops for the best wholesale prices to keep your costs down.

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What if power goes out?

If you lose power or if you have an emergency related to your power, you must still notify your utility. Utilities are required to respond with equal attention to all of their customers and they do not and cannot discriminate against customers that use energy service companies such as Glacial Energy.

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Will I notice any changes to my service?

When you make the switch to Glacial Energy, your electrical service will continue uninterrupted. You will still have access to your usage and billing history appearing on your delivery bill from the utility.

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Who is responsible for safety and reliability of power delivery?

The delivery system is still the responsibility of the utility and as such, its safety and reliability. The utility will maintain the lines and repair them if there is an outage or storm. The regulatory body overseeing utilities in your state will help to ensure that the utility continues to provide a safe, reliable delivery system for your use.

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What if I have a question about my bill?

  • For questions regarding your bill for electricity, contact Glacial Energy and our friendly customer care team will be happy to assist you.
  • For questions regarding the delivery of your service such as outages, meter checks, etc., please contact your local utility.
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Can I view or pay my bill online?

No, but this feature will be available soon. In the meantime, if you have questions about your bill, contact Glacial Energy and our friendly customer care team will be happy to assist you. We pride ourselves in ensuring that you always speak to live customer service representative.

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Why do we get two bills per month, one from Glacial Energy and one from our utility?

Glacial Energy is a supplier; you will continue to receive invoices from your local utility company for delivery and distribution.

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What if I need to cancel my account and how long will the switch take?

In order to cancel your account, please send a written request to Glacial Energy’s customer service department. Please include the name on your account, account number, and state in which the account is located. Your local utility will determine the switch date, which is typically within 30 days.

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